FREQUENTLY ASKED QUESTIONS

What is physiotherapy?

The central aim of physiotherapy is to restore proper functioning to the body. In the case of permanent disease or injury, the aim is to reduce the impact of the dysfunction. One of the many different areas of physiotherapy is treatment of varying conditions by means such as stretching, strengthening, re-learning movement patterns, joint mobilisation and manipulation (applied movements to reduce stiffness and relieve pain), sport specific conditioning, electrotherapy and deep tissue mobilisation.

What types of problems can physiotherapy help with?

Common conditions treated include back pain, neck pain, sprains, strains, arthritis, bursitis, tennis elbow, workplace and sports injuries, problems with posture, and reduced mobility. Rehabilitation after surgery is also provided.

Why see a physiotherapist?

Physiotherapists have an advanced understanding of anatomy and pathology and enrich their skills through on-going post graduate education. Physiotherapists are regulated by the Health and Care Professions Council (HCPC) which maintains a high standard of ethics and professionalism.

Why go to The Physio Clinic?

The Physio Clinic offers clients a highly professional physiotherapy practice that is client-centered. We believe that for optimal healing to be met clients must be supported physically, emotionally and mentally. To this end, each appointment is an uninterrupted, one-on-one session with a highly qualified, skilled and registered physiotherapist.

Are your team registered with the Health and Care Professions Council (HCPC)?

Yes, all of our physiotherapists are Chartered and registered with the Health and Care Professions Council (HCPC), ensuring we provide treatment to the highest standards.

Do you have a good relationship with other medical professionals?

Yes. We have exceptional working relationship with local GPs and many of the regions top orthopaedic and pain management consultants. We also work closely with podiatrists and hand therapists in the area, enabling us to provide a multi-disciplinary approach where necessary.

What does the treatment involve?

Our physiotherapists use different treatment methods to deal with a wide range of injuries and disorders. Depending on the nature and severity of your injury/disorder, you may require:

  • Manipulation or mobilization of joints

  • Electrotherapy (Laser, Ultrasound, Interferential, Short Wave Diathermy)

  • Acupuncture (dry needling)

  • Exercise therapy

  • Stretching and strengthening

  • Core stability training

  • Soft tissue massage

  • Heat or cold therapy

  • Patient education, home exercises

Is physiotherapy appropriate for back and neck pain problems?

Yes. Back and neck problems are among the most common types of problems seen in our clinic and respond very well to physiotherapy.

Can your physiotherapists manipulate?

Yes. Our physiotherapists can use a wide range of manipulations and mobilisations to treat your back, neck and all joints of the body.

When I experience pain or injure myself, how long should I wait before seeking treatment?

This depends on the severity of your injury. If you feel it is only a minor injury and you have minimal pain try following our advice on how to treat recent injuries. If after 48 hours it is still painful you should contact the clinic for an appointment. If the injury is more serious you should try to make an appointment as soon as possible.

Do I need to see a doctor to see a physiotherapist?

No. The Physio Clinic is a private practice, anyone can make an appointment. If you have private health insurance then you must ensure that you have approval for treatment.

How quickly will I be seen for my first appointment?

We will always endeavour to offer you an appointment at the earliest possible opportunity.

What can I expect on my first appointment?

Usually the session is begun by taking a history of your present condition to help determine the cause of your pain. Following this a thorough examination is conducted. Following this assessment, a diagnosis will be provided and treatment can begin immediately. For more detailed information on what to expect on your first visit please see our Your First Appointment.

How long does a physiotherapy appointment last?

An initial consultation appointment will last between 45 minutes to an hour. Follow up appointments are typically 30 minutes, however, longer appointments may be required depending on the treatment and rehabilitation required. This will be discussed at the end of each appointment.

Should I bring my x-rays with me?

Yes and also bring any other relevant medical information you may have.

What if I need a x-ray or MRI scan?

We have access to a range of diagnostic imaging services including x-ray, CT scan, MRI scan and ultrasound. We will  arrange for these at the earliest possible opportunity if indicated.

How many treatments will I need?

There is no pre-determined number of treatments for a specific condition. However following your initial assessment, your physiotherapist will discuss and agree a treatment plan with you. This may include advice regarding the approximate number of treatments you may require. An individual’s response to treatment varies. We are committed to getting you back to full health in the fewest number of sessions.

What should I wear for the first appointment?

Wear something comfortable. Bring a pair of shorts if it is a lower back, hip, knee, ankle, or foot problem. Bring a tank top or vest top if it is a neck, upper back, shoulder, elbow, or hand problem.

How much will it cost per session?

Please see our Fees page as prices vary between services.

Do you treat patients covered by health/medical insurance?

Yes, The Physio Clinic (Hampshire) Ltd is a registered provider for most health/medical insurance compan.

Do you offer home visits?

Yes. These can be arranged for patients who are disabled, post-operative or are too ill to attend the practice.

What are your clinic hours?

Appointments will be made promptly to suit you and evening appointments are available. Clinic hours vary week on week.

Is parking available at the clinic?

Yes, we have a large car park in front of the clinic.

How do I make payment?

You can pay online, over the phone or when you attend your appointment. To make an online payment visit the ‘Book Now’ page of our website. To pay over the phone, call us on 023 9400 1136. We accept all payment types including cash, cheque, credit and debit card and bank transfer.

What is the policy for cancellation and missed appointments ?

Please note that if you fail to inform us that you are unable to attend or you cancel your appointment giving less than 24 hours notice you will be charged a non-attendance charge, equal to the cost of the appointment missed. Your insurer may not allow you to have further physiotherapy sessions if you do not attend an appointment without prior notice to the clinic.

What they say about us

Outstanding !

Based on reviews 3000+ customers